***FREE SHIPPING WORLDWIDE***

SHIPPING AND RETURNS


SHIPPING

Standard Free Shipping on all orders.  Allow up to 3-5 business days for your order to be processed. Once your order is processed, allow up to 10-20 business days for your order to be delivered.

Retro Gamer Stop has collaborated with multiple manufacturing partners located domestically and internationally. As a result, you may receive multiple packages from different groups. Because of this that the transit times can vary. Our products prices are affordable because we are sacrificing quick transit times and offering free shipping. So, please be patient with your order. 

Notification/Confirmation emails sent by Retro Gamer Stop may end up in your spam or junk folders. So, please check those folders if you have not received an email.

SHIPPING DISCLAIMER

We ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 5 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. Retro Gamer Stop, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing Retro Gamer Stop with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Retro Gamer Stop does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

INTERNATIONAL SHIPMENTS

We do ship internationally. International Shipments may sometimes take anywhere from 3 to 4 weeks for standard delivery. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once a package has left our warehouse, we are no longer responsible for the arrival of the package. It now becomes the responsibility of the carrier. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since receiving your purchased item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
Items purchased on promotions of sales.
Items received in giveaways.

To complete your return, we require a receipt or proof of purchase.

CANCEL/CHANGE ORDER

We are able to cancel or make changes to your order up to 12 hours from the time the initial purchase was made. However, there are times when orders have already been shipped. In this case, cancellations and changes will not be able to be made.

IMPORTANT - PLEASE DO NOT SEND YOUR PURCHASE BACK WITHOUT COMMUNICATION WITH OUR SUPPORT TEAM. To return your product, you should mail your product to: 

Retro Gamer Stop
127, 100-111 5 Ave SW
Calgary, AB T2P 3Y6

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrogamerstop.com and send your item to: 

Retro Gamer Stop
127, 100-111 5 Ave SW
Calgary, AB T2P 3Y6